healthcare simulation

5 Reasons Your Boss Should Send You to Simulation Bootcamp

5 Reasons Your Boss Should Send You to Simulation Bootcamp 1500 1000 Level 3 Healthcare

Want to Up Your Simulation Game? Bootcamp Can Help

As a simulation technician or operations specialist, you know how valuable training can be in helping you better manage and operate your organization’s simulation center. You may also know that Level 3’s three-day, all-inclusive simulation bootcamp is the best place to get that training. Now you just need to convince your boss or manager to pick up the tab to send you. Here are five reasons the simulation bootcamp is money well spent.

Simulation Bootcamp: What’s in It for You (and Your Boss)?

  1. Get insights on emerging technologies. From virtual reality to improved manikins to streaming video for more comprehensive debriefing, simulation technology is always evolving. The more you know about emerging technologies, the more effective you can be. Implementing the newest simulation technology also ensures your students get the most advanced education, with access to the most modern tools.
  2. Receive hands-on training on simulation technology. When it comes to simulation technology, doing is learning. You’ll get hands-on practice and training that’s different—and better—from the typical classroom training—and you can apply it directly and immediately to your work.
  3. Get ideas to improve operations, planning, and budgeting. Simulation technicians and operations specialists provide significant value to a simulation program. They take the burden of managing, monitoring and troubleshooting the simulation system off the plate of educators and IT departments, which ultimately saves the organization time and money. The simulation boot camp includes leadership training and classes on advancing the simulation technician role—training that will increase the value you bring to your simulation program.
  4. Define educational standards for your simulation program. Simulation programs in medical training and healthcare settings are growing so fast that industry standards haven’t been able to keep up. That doesn’t mean, however, that your organization can’t develop and follow operational and educational standards that provide reliably high-quality experiences and outcomes. Bootcamp instructors will teach you how to create a standardized educational matrix to ensure all your students receive the same training and skills.
  5. Enhance and expand on the skills you already have. Level 3’s simulation bootcamp is open to technicians and operations specialists at every experience level. The 16 classes provided over three days are designed to optimize the skills you already have and then expand them to better meet the current and future needs of your simulation program.

Next Steps

Unlike other technology training and tradeshow events, Level 3’s Simulation Bootcamp is focused specifically on the simulation industry and helping your simulation program run smoothly and deliver superior outcomes. And with lodging, food, and all 16 classes included in the $2,000 registration fee, it’s one of the best deals out there. All that’s left to do is register for the Level 3 Simulation Bootcamp. This can’t-miss event takes place April 16-18 in Mesa, AZ.

How Intelligent Device Monitoring Can Save Your Simulation System

How Intelligent Device Monitoring Can Save Your Simulation System 640 480 Level 3 Healthcare

Ditch Simulation System Downtime with Non-Cloud Monitoring

It used to be that the biggest threat to classroom training was a broken piece of chalk or a dead bulb in the overhead projector. As more and more medical training programs and healthcare facilities incorporate complex simulation systems and technologies, however, the number of things that can go wrong are increasing. And each of those glitches and the downtime they create can have negative impacts to classroom and training schedules and outcomes.

When a simulation system goes down, for example, classes get cancelled, and training plans and schedules fall behind. But the fix is often complicated and time-consuming. Simulation systems may include microphones, speakers, and cameras, as well as control rooms and debriefing software. For these complex systems, the best fix is the ability to identify issues early and respond to them rapidly. And that is exactly what Pulse IDM —an intelligent device monitoring system designed for the SIMStation solution—does.

The 24/7 monitoring provided by Pulse IDM can minimize problems that negatively impact the use of simulation systems and resolve issues that do arise more quickly and with less disruption to users.

Three Ways Pulse IDM Improves Simulation

  1. Proactively monitoring. Pulse IDM monitors all the devices in your simulation lab, including microphones, cameras, and speakers. By proactively monitoring each of these technologies 24/7, Pulse IDM can catch small issues before they turn into big problems, enabling Level 3 to resolve issues before they negatively impact the operation or functionality of the system. While Pulse IDM is designed specifically for the SIMStation hardware and software, it can be used with any simulation solution installed by Level 3.Lenny Convis, Director of Special Projects explains, “What makes Pulse IDM unique is that we have taken various opensource components and have tailored this system specifically for the hardware and software that we use within these simulation environments.”
  1. Increasing productivity and participation. Decreased downtime for simulation systems means you minimize training time lost to equipment failure and repairs. Proactively identifying and resolving issues that impact system functionality also eliminates user frustration that can impede consistent use of your simulation technology. Pulse IDM takes the burden of monitoring, managing, and maintaining simulation systems off the plate of IT teams and simulation techs, freeing up their time to focus on their more important strategic work. Finally, Pulse IDM performs remote system updates to minimize disruptions while the simulation system is in use.
  2. Keeping data secure. Pulse IDM is a small appliance, installed in your simulation room, that communicates directly with secure servers hosted by Level 3 Healthcare. All system monitoring is done internally, within your simulation network, keeping proprietary healthcare data out of the cloud.

Next Steps

Tired of technology glitches, system downtime, and decreased adoption of the system due to user frustration? Or hoping to avoid those things altogether? Fill out our contact form and a Pulse IDM representative will be in touch soon.

[CTA: Get 24/7 Monitoring]

Why Debriefing Is Critical to Simulation Training Success

Why Debriefing Is Critical to Simulation Training Success 2000 1335 Level 3 Healthcare

Debriefing Improves Simulation Education—Here’s How

Have you ever watched a video of yourself and wondered why in the world you were talking so loudly, playing with your hair, or doing something else that you weren’t aware of at the time? Video can reveal a lot of details that get overlooked in the moment.

Simulation training is quickly becoming the most effective way to provide healthcare education, but for best results, you should take it a step further and record then evaluate the training. While simulation scenarios help students practice their skills and prepare for high-pressure, life-and-death stakes in a safe, low-risk environment, the real learning takes place when students and instructors review the scenario afterwards to see what went well and where they can improve.

Does your simulation training program accommodate recording each scenario for the critical debriefing step? Here are three reasons it should.

3 Ways Debriefing Improves Healthcare Simulation Training

  1. Professionals can give better feedback. Recording the scenario and then debriefing it allows an expert to review student performance and provide feedback and expertise they can’t usually offer in the moment. While instructors are usually part of a simulation training, in a high-pressure simulation scenario where everyone is working hard to save a “patient’s” life, there isn’t time to step back and go over the proper way to draw blood or check a heart rate. A recording allows instructors to review details that might have gone unnoticed in the heat of the moment and address or correct them in the less stressful debriefing environment.
  2. Students can see their own mistakes. Human error will never be completely eradicated from medical care, said Brandon Phillips, a former EMT and current simulation technology and operations specialist with Level 3 Healthcare, but effective healthcare simulation training can help minimize mistakes. In addition to the instructor feedback, seeing their own errors can make an even bigger impact on students. Simulation training is the “gold standard” in healthcare education, Brandon said, and debriefing is a critical part of that. Reviewing a recorded simulation can help students see mistakes they didn’t know they were making—and they can correct those mistakes before they impact real-life patient care.
  3. Students can apply lessons right away. A timestamped digital recording of a simulation scenario can be quickly and easily reviewed immediately by instructors and learners together. That means lessons can be applied immediately as well. For example, Brandon said he was once part of a simulation where pediatric nurses were treating a “patient” in respiratory distress. That “patient” went into cardiac arrest and the nurses weren’t able to revive him. An instructor-led debriefing after the scenario helped the nurses see where they could have done better. The very next day, a real-life patient with the same symptoms came to the hospital and those nurses were able to save his life. “Because of the training we did, we were able to save a life,” Brandon said. “That’s the best return on investment right there.”

Next Steps

Level 3 Healthcare’s SIMStation product line offers several user-friendly and affordable solutions for digital recording and effective debriefing of simulation trainings. A Level 3 Healthcare simulation system expert can help you choose the right simulation hardware and software for your budget to help you achieve the best results for your organization and your students. Learn more today.

3 Ways Mobile Recording Improves Disaster Preparedness

3 Ways Mobile Recording Improves Disaster Preparedness 2000 1335 Level 3 Healthcare

How Mobile Recording Can Improve Your Disaster Training

If there’s a massive pileup on the freeway and 50 injured patients head to your emergency room, will you be ready to receive and treat them? If an earthquake damages your corporate offices, do you know how to evacuate everyone quickly and safely? If a military helicopter collides with a commercial airliner at your airport, are you prepared to coordinate a multi-agency response?

Just as simulation training has become an integral part of healthcare education, it is increasingly used in disaster preparedness training as well. Realistic and immersive disaster drills help refine processes and help healthcare professionals and other responders learn what it would really be like to respond to a large-scale disaster, whether natural or otherwise. Many hospitals even hire local actors or nursing students to play patients, complete with bloody makeup and torn clothes. But once the adrenaline has faded and the disaster has been dealt with, how do you review what went right, as well as learn from what could have gone better?

“In simulation, using video recording as a tool is invaluable,” said Brandon Phillips, a former EMT and current simulation technology and operation specialist with Level 3 Healthcare. “We can capture an entire event. We can utilize bookmarking and timestamping so we know when specific events occurred within the simulation–either things the team can improve on or that they did really well.”

Mobile recording and video debriefing have been incorporated into many simulation lab environments, the tools are currently underutilized in the disaster preparedness space. Here are three reasons that should change.

3 Reasons Your Disaster Preparedness Program Needs Mobile Recording

  1. Professionals make mistakes—but they might not know it. Even healthcare veterans can be surprised by the procedural mistakes they make and bad habits they’ve developed when they see themselves on camera. “No one likes being recorded, and no one wants to look inferior in front of their peers,” Brandon said. “But people get over it pretty quickly. Everyone has these little nuances to what they do and when they can watch themselves, they can really see what their process is.” Without the benefit of a recording of a real-time disaster response, those errors might never be detected and corrected.
  2. Disaster preparedness takes a team—and teams need to learn to work together. In real disasters, the response can involve multiple agencies including law enforcement, fire departments, search and rescue, emergency responders, and even the military. The benefit of disaster preparedness training is to give all those people a chance to practice working together. In the heat of the moment, everyone’s focus may revert to their own tasks and not the larger picture. A recording of the event gives a comprehensive view of the entire response effort and can help participants from every agency and organization see ways they can improve their collaboration—as well as see ways they worked well together.
  3. Lessons and best practices should be identified and applied immediately. Simply recording a disaster preparedness drill on a couple camera phones doesn’t facilitate immediate debriefing of the exercise. It would take hours—if not days—to sift through multiple streams of video footage to find the relevant teaching moments. Visiting participants may miss out, and if addressed days later, the impact of the simulation and value of the lesson could be gone.

Next Steps

There is a mobile recording and debriefing solution that can maximize the benefits of your disaster simulations. Level 3 Healthcare’s SIMStation Essential is the first-ever mobile high-end video-debriefing system. The solution:

  • Supports up to three cameras, two fixed and one point-to-zoom with a 30x optical zoom capability. Together these cameras—each connected to a provided ethernet cord that stretches 300 feet—can easily cover your entire simulation area, whether indoors or outdoors.
  • Features timestamping and bookmarking capabilities that allow you to easily flag parts of the simulation you want to come back to during debriefing.
  • Includes SIMStation recording and debriefing software, which can be run from a laptop or tablet.
  • Features a high-quality interface microphone to ensure the best recording quality.
  • Expands and is available in a pro version that supports an unlimited number of cameras and includes higher-resolution video. You can also opt for add-ons like a media screen so simulation participants can receive and view x-rays, lab results, or live updates from the CDC as part of the exercise.

All the Essential components fit into a 3×2-foot case, making it highly portable.

“It’s something the whole disaster preparedness community is missing out on,” said Brandon. “Having our system would be a huge help in getting your staff trained. That solidified learning that we do in simulation is kind of becoming the gold standard in terms of healthcare and learning, and our system is really great to aid with that.”

Ready to lead the way in disaster preparedness training with SIMStation Essential? Get in touch for a demo or more information today.

3 Budget Hacks for Your High-Fidelity Healthcare Simulation System

3 Budget Hacks for Your High-Fidelity Healthcare Simulation System 2000 1333 Level 3 Healthcare

Simulation Environments for Less

If you’ve ever seen a holiday blockbuster film then you’ve probably been transported to a faraway place—a planet at the outer reaches of a futuristic solar system, backstage at a rock concert, or the front lines of World War II—maybe without even realizing it was happening.

Healthcare simulation labs require a similar suspension of disbelief for students to receive a truly immersive and effective education. There is an ever-growing body of tools that can help accomplish a high-fidelity simulation environment, including manikins, AV technology, and medical devices. But creating a seamless, realistic simulation doesn’t come cheap, and most universities and other training facilities don’t have the same budget as a Hollywood studio.

So, how can you get the tools you need to create a high-fidelity simulation experience, and how do you get them on a budget? Get your popcorn ready and keep reading to find out.

3 Steps to High-Fidelity Simulation on a Budget

There are three steps to take before you make an investment in healthcare simulation technology. Following these recommendations can help save you from unnecessary expenditures, while ensuring you have the tools and technologies you actually need.

  1. Outline the objectives for your lab. You can’t choose the right technology if you haven’t defined how it will be used. Instead of your technology dictating the curriculum, the objectives should justify the technology purchase. For example, if the goal of your lab is to teach non-emergency care, such as reading vitals or placing IVs, you don’t need a $10,000 manikin. Instead you could use real people and display their vital signs on an iPad, or invest in IV arms rather than the entire manikin.
  2. Don’t be distracted by simulation tech trends. Choose solutions you need—versus those with exciting features to save on costs and to ensure your simulation faculty won’t get distracted by the technology. For example, some simulation systems include a voice changer that can make the person speaking sound like someone else. A man can sound like a woman or an adult can sound like a child. Sure, it sounds cool, but think carefully about how much and how often you would use it. If the answer is not often, then the cost outweighs the benefit. In addition, some skills such as hand-washing and gloving, as well as taking temperatures, blood sugar, and other vital signs, are better acquired through manual learning.
  3. Think twice before you choose an all-in-one solution. While in other AV environments, such as a conference room, a packaged solution is usually more cost-effective, the same isn’t necessarily true for simulation systems. An all-in-one simulation solution creates a single point of failure—if one piece of the system goes down the entire solution becomes unusable. In addition, simulation technology is changing so fast that such solutions are at risk of becoming obsolete more quickly. Replacing one outdated piece of a system is much cheaper than replacing an entire solution.

Next Steps

You also want to make sure your installation is cost-efficient but done right. Every simulation solution requires an audiovisual installation, but not many simulation providers have AV expertise. So while a quote may seem cheap, you might have to pay the same amount again—and maybe more—to an AV integration firm. With Level 3 Healthcare you get simulation and AV expertise from the same team, making Level 3’s turnkey simulation solution a more cost-effective option in the long run.

Ready to learn more from our simulation experts about how to effectively choose and operate simulation solutions? Register for our Ultimate Simulation Boot Camp today.

4 Things to Look for in a Healthcare Simulation Partner

4 Things to Look for in a Healthcare Simulation Partner 480 360 Level 3 Healthcare

4 Things to Look for in a Healthcare Simulation Partner

Creating a functioning, respected healthcare simulation program can be a daunting task. Technology is an increasingly important part of healthcare education, but when planning a simulation lab, you’re doing more than just outfitting a building with cameras and manikins—you’re planning to meet quality, compliance, and educational standards for years to come.

A successful healthcare simulation lab will require complex technologies that must be expertly integrated. Fortunately, the right technology partner can ease the burden and help you strategize for success. However, it can be challenging to find the right technology company to help you with your healthcare simulation system. Here is what you should look for when evaluating technology integration partners:

  1. Experience in healthcare simulation.

    Ask the simulation technology professional how long they have been working in healthcare simulation, how many projects they do, and whether they have case studies, testimonials, examples, and references you can contact. Find out if they have experience in your lab’s area of specialization.
    Look for AV integration specialists who have had hands-on experience designing, implementing, and managing technology for healthcare simulation. Also ask what else they can do for you. An experienced technology specialist will know about features or services you may not even know you need.

  2. Knowledge of healthcare simulation.

    Beyond the integration aspect, look for a partner that is familiar with simulation education best practices. Technology professionals should understand the goals of both educators and students in using simulation. Those who don’t understand what goes on during a simulation, in the recording room, or in the debriefing room, won’t be able to make recommendations or configure solutions to optimize ease of use

  3. Expertise in all phases of the technology process.

    From planning to implementing and testing to supporting and managing, a technology partner should be willing and able to help at any point you need them. Look for a partner that is able to help with proposals and funding requests and that can ultimately monitor the solutions 24/7.

  4. Focus on customer satisfaction.

    The right technology partner will want to do more than just get the job done and move on. They are willing to answer all of your questions, address concerns, and help create a technology blueprint to guide future technology plans.

Next Steps

Building a new healthcare simulation facility requires a lot of planning and input from various stakeholders. If you want to know more about the phases of planning a healthcare simulation facility, download this white paper.

Download the Facility Planning & Audiovisual Technology White Paper

Why Simulation Managers Want Educator Standards

Why Simulation Managers Want Educator Standards 1096 851 Level 3 Healthcare

Why Simulation Managers Want Educator Standards

Treating a gasping patient who’s reported severe shortness of breath or a postpartum mother who’s hemorrhaging can overwhelm a nursing student. Fortunately, simulated scenarios take the risk out of practicing in such emergencies. Unfortunately, not all nurse educators are trained to plan and implement these simulations to the same standards.

Scenarios that are too advanced or not properly planned can go wrong for students by creating panic, triggering post-traumatic stress disorder, and even causing them to change their majors.

Simulation is a powerful tool in healthcare education, but without education standards, too many students won’t get the most out of these experiences. If the educators who run the simulation labs aren’t trained to uphold a certain standard, lab experience may harm students by giving them a subpar education or a negative experience with the field.

The State of Education in Healthcare Simulation

There are currently nursing organizations that recommend standards or shadowing programs or that even offer certifications, fellowships, or boot camps to properly train and prepare nurse educators for using simulation in their teaching.

However, experts like Scott Atkinson, the Simulation Technology & Operations Specialist at Level 3 Healthcare, recommend a more formal, consistent pathway to becoming a simulation nurse educator.

Without these kinds of standards, it is impossible for educators to be on the same page when it comes to everything from curriculum and level of difficulty to safety and student satisfaction.

Establishing the Simulation Standard for Nurse Educators

To begin creating a standards matrix, professionals can look at the guidelines recommended by organizations like the National Council of State Boards of Nursing (NCSBN) and the training currently offered by organizations like the National League for Nursing.

Whether the eventual formal pathway includes some combination of specific coursework, certifications, mentoring, exams, or ongoing professional development, many industry leaders agree it’s time to hash out the details.

The Benefits of a Simulation Standard in Healthcare

Although the creation of a standard is somewhat complicated, the benefits will be well worth the effort. A standard will benefit:

  • Nurse educators by giving them career stability and assurance. Offering a formal certification or degree for nurse educators gives them confidence that their training can be used at most nursing simulation labs.
  • Nursing students by ensuring they receive the same quality of education as their peers—because they will be awarded credentials based on the same requirements.
  • Nursing schools by making it easier to evaluate whether educators have the necessary qualifications to run a successful simulation program.
  • Healthcare and patients in general by guaranteeing a quality education for nurses. Patients will be able to expect a standard level of care regardless of where they are treated because all nurses will be educated in the same way in their simulation training.

Next Steps

Simulation labs are an important investment for healthcare’s academic institutions. However, if your nurse educators lack the skills or knowledge to properly train students, much of that investment may be going to waste. If you have questions about healthcare simulation or would like to continue the conversation with an expert, email Scott Atkinson, our Simulation Technology & Operations Specialist, at SAtkinson@l3hc.com.

3 Steps You Should Take When Planning For Your Healthcare Simulation Facility

3 Steps You Should Take When Planning For Your Healthcare Simulation Facility 1000 681 Level 3 Healthcare

3 Steps You Should Take When Planning For Your Healthcare Simulation Facility

Building out a space for a healthcare simulation center involves much more than just finding a space and the technology to put into it. How will the technology work in the space to optimize workflows? How do you ensure the use of space and technology will be intuitive and user friendly?

There are at least 430 simulation centers in the U.S., but only a fraction of those are accredited. One reason for that may be that there are a lot of needs, standards, and best practices that are overlooked, so it’s important to make sure you know what to consider from the planning phase. Here are three key steps you can take to get your simulation facility ready for success long before it opens its doors:

  1. Select the right team.
    Be strategic when involving individuals on the planning team. Consider who the stakeholders are and who will have the knowledge and experience to make the new center succeed for years to come. Look at department heads, the clinical lab managers, faculty and simulation educators, operations staff, facility managers, and IT professionals.
    You’ll want to create a diverse team with members who have a collective knowledge of design, simulation education, operations, and technology to ensure that all stakeholder and user needs and concerns are considered.
  2. Evaluate your site and others.
    Allow the team to see what the space looks like before any work starts. Also take them to visit a variety of other healthcare simulation facilities. In visiting and connecting with other simulation users and technicians you may be surprise about how they are using emerging technologies like virtual reality and 3D printing. You may discover a need you didn’t know you had.Let them see the technologies being used by other teams, and give them the opportunity to ask what those users like as well as what they wish they had done differently.
  3. Partner with knowledgeable experts and consultants.
    When looking for outside experts, audio visual integrators, and architectural consultants, be sure to ask for their experience with projects specific to healthcare simulation. How many other healthcare simulation projects have they handled from the design phase all the way through implementation and testing? And do they provide ongoing service and support?Also ask about their knowledge of simulation education best practices. A technology integrator should understand what your organization is trying to achieve and how simulation technologies will help them achieve those goals.

Next Steps

To learn more about what you should know when beginning the planning process for a simulation facility, read the “Facility Planning & Audiovisual Technology” white paper, written by H. Michael Young, CHSE, Director of Healthcare Education & Business Development at Level 3 Healthcare. The paper takes a deeper dive into how to get your simulation facility planning off to a solid start. Learn details like what to expect at each phase of the planning process. It will also talk about other necessary steps, including defining organizational objectives, learning industry standards, creating a proposal, and securing funding.

3 Ways to Increase Faculty Buy-In for Simulation

3 Ways to Increase Faculty Buy-In for Simulation 2000 1121 Level 3 Healthcare

3 Ways to Increase Faculty Buy-In for Simulation

Imagine someone sitting you down in the cockpit of an airplane and telling you to figure out how to fly it. Seems ridiculous, right? The technology is so daunting and complex, anyone who isn’t a trained pilot would need a lot of help to figure it out.

Sitting a faculty or staff member down in a simulation lab and telling them to run a scenario would be just as difficult and confusing for them—though probably not as terrifying

Without the proper training, simulation technology can be intimidating for educators. They can’t just sit down and figure it out. When faculty members are unsure of how to use a solution such as a simulation system, they are unlikely to support an organizational investment in it. They are also unlikely to use it even if the organization invests in the technology. However, removing common barriers, concerns, and misunderstandings faculty members face can help you improve buy-in and increase adoption of simulation solutions at your institution or organization.

Why Does Buy-In Matter?

Hospitals, clinics, and universities can spend hundreds of thousands of dollars on simulation solutions, so the biggest incentive for increasing faculty buy-in for simulation is to make sure you are spending that money on tools educators want—and are therefore more likely to use. Part of improving buy-in and adoption also means addressing some other challenges simulation facility operators face, including a reluctance on the part of leadership to provide funding for equipment maintenance and upgrades. Another issue is often that there isn’t adequate staffing to run scenarios, troubleshoot issues, and provide training.

How Can You Increase Faculty Buy-In?

There are several steps simulation facilitators can take to increase faculty buy-in and adoption for simulation solutions.

  1. Explain the benefits. Incorporating simulated scenarios into their curriculum takes extra time and effort for faculty members, so they will be more likely to do it if they can see what’s in it for them. Benefits include:
    • A more comprehensive curriculum
    • Improved student performance
    • Easier assessment of student competencies
  2. Offer the necessary training. Faculty members who know how to use simulation technologies are more likely to incorporate simulation scenarios into their curriculum. Training should be offered more than once a year or semester and should include how to write and program a scenario, as well as how to run it. If faculty members understand all the capabilities of your simulation solution, it will be easier for them to develop scenarios that support their course objectives.
  3. Provide adequate support. Even faculty members who have been trained to use simulation solutions will run into problems they don’t know how to fix. If those issues take a long time to resolve, educators and learners will lose valuable time, and they’ll have a negative experience with the solution, making them less likely to want to use it again. Educators will have a better user experience and be more likely to use the simulation system again if you address their technical issues as quickly as possible. 

Next Steps

Level 3 Healthcare has a staff of simulation experts who can answer questions about everything from incorporating AV technology into medical training to designing a new simulation lab. Contact us today with your questions.

Quality, Seamless Integration, Ease of Use, and Timely Support: What are you willing to pay?

Quality, Seamless Integration, Ease of Use, and Timely Support: What are you willing to pay? 1500 1001 Level 3 Healthcare

Quality, Seamless Integration, Ease of Use, and Timely Support: What are you willing to pay?

Several companies have benefited from a manufacturing and service model that delivers on quality and usability.  Think for a moment, when considering computer and device innovation (for example), what computer companies do you think of that fit this characterization?  When you think of simulation AV companies, do you have the same assurance as you might with, say Microsoft or Apple? In the healthcare simulation community, many seem to have either learned to accept less from their AV solution provider. For many simulationists, they find ways to work around the deficiencies of their AV solution.  However, Level 3 Healthcare recognizes that if our customers want to enjoy a higher level of quality, reliability, and objective focused solutions, money is not necessarily related.

Level 3 Healthcare/Audiovisual (L3HC/L3AV) receives requests from potential clients that want us to provide a quote for our simulation AV solutions.  Many do not have much experience with our solutions (or any AV solution provider0, but they have heard of us. I have yet to talk to anyone who has seen and used SIMStation who did not immediately grasp that our solutions are game changers for healthcare simulation debriefing and video documentation.  But for the SIMStation software to work as designed, it must be correctly integrated and configured to work with compatible hardware.  Apple and Microsoft, for example, understand this.  It took Microsoft a little longer than Apple to come to that conclusion, but now both companies design, build and sell their own combined hardware/software solutions (MS now has their Surface line of computers and accessories).  Microsoft and Apple turn-key solutions are designed to be intuitive, and the operating systems are designed for the hardware, and the hardware is designed for the software.  Not unlike L3HC’s SIMStation line of products.

Some AV integration companies have learned this as well, but because simulation AV recording and debriefing is such a specialized setup, each system must be customized for each customer.  Interestingly, Microsoft developed their operating systems, in the beginning, solely to run on other hardware manufacturers’ systems.  The user experience varied between each computer brand, even though they all had MS WindowsTM installed.  Enter the Surface line of products from MicrosoftTM.  Quality control, hand-in-glove compatibility and consistent user-experience.  Apple adopted this approach from the very beginning.  Apple users have traditionally been the biggest fans and repeat customers of Apple products. The substance of this article is not about either of these companies.  They are just examples of the good that happens when the hardware/software designs and implementations are in sync with each other.

Regarding simulation programs, the saying goes “if you have seen one simulation program, you have seen one simulation program.” Meaning, no two simulation programs are alike. Each program has different needs and objectives.  Both Apple and Microsoft discovered that each of their companies had a better chance of controlling quality and usability if they built their own computers and developed their own software.  While both offer some compatibility with third party solutions, they have been able to maintain quality and usability of the basic system.

Level 3 Healthcare’s SIMStation software solutions are paired with high quality hardware and the highest quality standards in the industry (AV9000). SIMStation is a high-end simulation AV solution, designed with debriefing in mind.  With our competitors, many are forced to try to figure out a resolution or workaround ourselves. Level 3 Healthcare gives you a direct line to our team.  Should you need our help, even if it is user error, we are available to fix it . . . often within minutes.  Do you have that kind of relationship with your AV vendor?  Do you wait days, weeks, even months for problem resolution?

Level 3 Healthcare offers a unified software and hardware solution.  We stand by our systems, and before you buy them, experienced simulation educators, operations specialists, and engineers will work with you to make sure you understand what is included in the purchase, what it can do, what it cannot do, and ensure that the solution matches your institution’s requirements.  Upon sale, delivery and installation, we want you to be pleased with your decision and ultimately enjoy quality, seamless integration, ease of use, and timely support.  After all, our best sales people are end-users.